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Privacy & Cookie

Privacy & Cookie

Privacy & Cookie Policy

Last Updated: January 20, 2025

1. Introduction

Welcome to Al Masar Technology (“we,” “our,” or “us”). We are committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [almasartech.sa] or engage with our IT services, including our Managed IT, Cybersecurity, and Consultancy solutions.

We process your data in compliance with the Kingdom of Saudi Arabia’s Personal Data Protection Law (PDPL), regulations by the National Cybersecurity Authority (NCA), and the National Data Management Office (NDMO).

2. Information We Collect

We collect information to provide better services and ensure regulatory compliance.

A. Personal Information You Provide

When you request a consultation, book an assessment, or use our Client Support Portal, we may collect:

  • Identity Data: Name, job title, and company name.

  • Contact Data: Email address, phone number, and physical office address.

  • Service Data: Information regarding your business size (SME to Enterprise) and specific IT needs (e.g., “Requesting an SAMA compliance audit”).

B. Technical Data

When you access our website, we automatically collect:

  • IP address and browser type.

  • Device information.

  • Operating system.

  • Usage details (pages visited, time spent on site).

3. How We Use Your Information

We use your data for the following purposes:

  1. Service Delivery: To provide Managed IT, Cloud, and Cybersecurity services.

  2. Communication: To respond to inquiries sent via our contact forms or to schedule your free 15-minute consultation.

  3. Compliance: To ensure your request aligns with specific industry regulations (e.g., MoH, SAMA, CITC).

  4. Support: To verify your identity when you access the Client Support Portal.

  5. Marketing: To send updates about our services or regulatory changes (only with your consent).

4. Data Storage and Sovereignty

In alignment with NDMO and Vision 2030 guidelines regarding data sovereignty:

  • We prioritize storing personal and sensitive business data within the Kingdom of Saudi Arabia.

  • We utilize secure, enterprise-grade cloud infrastructure (e.g., local Azure/AWS regions) compliant with Saudi regulations.

5. Sharing Your Information

We do not sell your personal data. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors (e.g., cloud hosting) who assist in operating our website and conducting our business.

  • Legal Obligations: If required by KSA law or responding to requests from government authorities (e.g., NCA).

6. Data Security

We implement NCA-aligned cybersecurity frameworks to protect your data. This includes:

  • Encryption of data in transit and at rest.

  • Strict access controls for our internal team.

  • Regular vulnerability assessments and AI-driven threat detection.

7. Your Rights (Under PDPL)

As a user in Saudi Arabia, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request correction of inaccurate or incomplete data.

  • Right to Destruction: Request the deletion of your personal data when it is no longer needed.

  • Right to Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at: info@almasartech.sa

8. Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Al Masar Technology

  • Address: Prince Saad Bin Abdulrahman Al Awal Road, RQAA3657, Al Saadah District, Riyadh, 14255, Saudi Arabia.

  • Phone: +966 58 3333 473

  • Email: info@almasartech.sa

Cookie Policy

 

What are cookies?

This Cookie Policy explains what cookies are, how we use them, the types of cookies we use (i.e., the information we collect using cookies and how that information is used), and how to manage your cookie settings.

Cookies are small text files used to store small pieces of information. They are stored on your device when a website loads in your browser. These cookies help ensure that the website functions properly, enhance security, provide a better user experience, and analyse performance to identify what works and where improvements are needed.

 

How do we use cookies?

Like most online services, our website uses both first-party and third-party cookies for various purposes. First-party cookies are primarily necessary for the website to function properly and do not collect any personally identifiable data.

The third-party cookies used on our website primarily help us understand how the website performs, track how you interact with it, keep our services secure, deliver relevant advertisements, and enhance your overall user experience while improving the speed of your future interactions with our website.

 

Types of cookies we use

 

Manage cookie preferences

Consent Preferences

You can modify your cookie settings anytime by clicking the 'Consent Preferences' button above. This will allow you to revisit the cookie consent banner and update your preferences or withdraw your consent immediately.

Additionally, different browsers offer various methods to block and delete cookies used by websites. You can adjust your browser settings to block or delete cookies. Below are links to support documents on how to manage and delete cookies in major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using a different web browser, please refer to its official support documentation.